Reputation Management – DealerOn https://www.dealeron.com Thu, 01 Feb 2024 15:25:55 +0000 en-US hourly 1 https://wordpress.org/?v=4.9.24 https://www.dealeron.com/wp-content/uploads/favicon-100x100.png Reputation Management – DealerOn https://www.dealeron.com 32 32 Reputation Management Is Critical to Your Dealership’s Success https://www.dealeron.com/blog/reputation-management-is-critical-to-your-dealerships-success/ https://www.dealeron.com/blog/reputation-management-is-critical-to-your-dealerships-success/#respond Thu, 11 May 2023 17:30:56 +0000 https://www.dealeron.com/?p=14171 How your past customers perceive you is extremely important to bringing in new leads to your dealership and reputation management is critical (see what we did there?) to keeping them satisfied with your service. In this edition of DealerOn University, we take a closer look at reputation management and what it means to your dealership. What is reputation management? Marketing...

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]]> https://www.dealeron.com/blog/reputation-management-is-critical-to-your-dealerships-success/feed/ 0 Showcase Your Dealership Reviews On Your Website https://www.dealeron.com/blog/showcase-your-dealership-reviews-on-your-website/ https://www.dealeron.com/blog/showcase-your-dealership-reviews-on-your-website/#respond Thu, 16 Feb 2023 20:09:20 +0000 https://www.dealeron.com/?p=14071 Customer reviews have a major impact on your dealership’s sales, but implementing them on your website has always been a major headache. Find out how you can easily integrate customer reviews into your website in this edition of DealerOn University. Customer reviews have never been more important to car buyers than they are today; this gives reviews the power to...

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]]> https://www.dealeron.com/blog/showcase-your-dealership-reviews-on-your-website/feed/ 0 4 Ways to Get Customer Testimonials https://www.dealeron.com/blog/4-ways-to-get-customer-testimonials/ https://www.dealeron.com/blog/4-ways-to-get-customer-testimonials/#respond Wed, 03 Feb 2021 14:55:54 +0000 https://www.dealeron.com/?p=12303 Customer reviews can be some of the most effective advertising your brand can get. Of course, there’s one big problem with them: unlike your other advertising, you have very little control over your customer reviews. When you get them, who leaves them, and what they say. But today we’re going to go over a few ways you can exercise what...

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]]> https://www.dealeron.com/blog/4-ways-to-get-customer-testimonials/feed/ 0 Responding to Reviews (The Right Way) https://www.dealeron.com/blog/responding-to-reviews-the-right-way/ https://www.dealeron.com/blog/responding-to-reviews-the-right-way/#respond Thu, 06 Aug 2020 12:34:41 +0000 https://www.dealeron.com/?p=12131 When auditing the web presence of a business for Local Search signals, one of the things I always look at is reviews on major platforms; such as Google My Business, Facebook, and Yelp. Reviews can tell a lot about a business; such as the reputation and public perception the business holds, and how they handle complaints or conflicts with customers....

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]]> https://www.dealeron.com/blog/responding-to-reviews-the-right-way/feed/ 0 5 Tips To Help With Yelp https://www.dealeron.com/blog/5-tips-to-help-with-yelp/ https://www.dealeron.com/blog/5-tips-to-help-with-yelp/#respond Thu, 02 Jul 2020 13:13:54 +0000 https://www.dealeron.com/?p=12035 Yelp is no business’s favorite website, but in the modern online landscape, it’s impossible to avoid. So you really have two choices: be mad about it, or take some action to make Yelp as friendly as possible for your dealership. I can’t offer any perfect rule that will turn Yelp into your new bestie, but there are a few things...

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]]> https://www.dealeron.com/blog/5-tips-to-help-with-yelp/feed/ 0 The secret to recovering filtered Yelp reviews https://www.dealeron.com/blog/how-to-recover-filtered-yelp-reviews-2/ https://www.dealeron.com/blog/how-to-recover-filtered-yelp-reviews-2/#comments Wed, 20 Mar 2019 15:00:09 +0000 https://www.dealeron.com/?p=10781 Let’s face it, we all hate dealing with Yelp. Thanks to the aggressive filter, dealerships lose out on hundreds of awesome positive reviews. In this week’s Wednesday Workshop, I share a secret tactic that can help you recover a significant number of those positive reviews. They’ll show publicly, raising your review count and giving you a better aggregate rating. VIDEO...

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]]> https://www.dealeron.com/blog/how-to-recover-filtered-yelp-reviews-2/feed/ 4 Were you hit by the recent review spam attack? https://www.dealeron.com/blog/hit-by-recent-review-spam-attack/ https://www.dealeron.com/blog/hit-by-recent-review-spam-attack/#respond Wed, 05 Dec 2018 14:30:07 +0000 https://www.dealeron.com/?p=10666 In this week’s Wednesday Workshop, we share breaking news about the massive spam review attack that was discovered over the weekend. Over 3 million fake reviews (and counting) were left by a group of fake profiles. We share the details about the review attack, what it means for your dealership, and how to check if you’ve been targeted by the...

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]]> https://www.dealeron.com/blog/hit-by-recent-review-spam-attack/feed/ 0 Facebook Gets Rid of Reviews and Changes to Recommendations https://www.dealeron.com/blog/facebook-switches-to-recommendations-2/ https://www.dealeron.com/blog/facebook-switches-to-recommendations-2/#respond Fri, 07 Sep 2018 18:41:56 +0000 https://www.dealeron.com/?p=10548   5 stars, 2 stars, 0 stars. For more than a hundred years, we’ve been ranking businesses with a star ranking system. “It’s a 5 star hotel, we have to go!”  or “Eh, it’s only 3 stars. I’d rather skip out.” We chose businesses entirely on their stars and that’s about to change. Facebook has decided to make it simpler...

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]]> https://www.dealeron.com/blog/facebook-switches-to-recommendations-2/feed/ 0 Are you responding to reviews the right way? https://www.dealeron.com/blog/how-to-respond-to-reviews-the-right-way/ https://www.dealeron.com/blog/how-to-respond-to-reviews-the-right-way/#respond Wed, 05 Sep 2018 16:20:00 +0000 https://www.dealeron.com/?p=10541 In this week’s Wednesday Workshop, we talk about responding to bad reviews. Most dealers (and many reputation management providers) post the same generic response to every negative review… and that’s the worst thing your dealership can do! It’s important to let customers know that you’re responding to the actual review – it shows that you care about your customers. Watch...

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]]> https://www.dealeron.com/blog/how-to-respond-to-reviews-the-right-way/feed/ 0 Facebook reviews have changed! https://www.dealeron.com/blog/facebook-reviews-changed/ https://www.dealeron.com/blog/facebook-reviews-changed/#comments Wed, 29 Aug 2018 21:06:51 +0000 https://www.dealeron.com/?p=10529 In this week’s video, we share all the details about Facebook’s new recommendation system, which recently replaced the traditional 5 star ratings system. The system is drastically different, and could have a huge impact on your dealership – you don’t want to miss all the info! VIDEO TRANSCRIPT Welcome back to another Wednesday Workshop from DealerOn. This week, we’re talking...

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